SHIPPING POLICY

Last Updated: July 25, 2026

Thank you for shopping with Beni Destiné. Each order is prepared and packaged with care before making its way to you.

Beni Destiné currently ships to customers within the United States and Canada.

ORDER PROCESSING

Orders are processed before shipment. Processing time is separate from the estimated shipping or transit time displayed at checkout.

Because many Beni Destiné pieces are handmade, one-of-a-kind, or prepared individually for shipment, processing times may vary depending on the item and order volume.

Custom and made-to-order pieces may require additional processing time. Any estimated production timeline provided for a custom order will be communicated separately.

Orders are not processed or shipped on applicable postal holidays.

SHIPPING OPTIONS

Beni Destiné offers standard and expedited shipping options where available.

Available shipping methods, rates, and estimated delivery times are displayed at checkout based on the destination and available carrier services.

Selecting expedited shipping shortens the carrier's estimated transit time but does not necessarily shorten any applicable order processing or custom-production time.

Delivery dates provided at checkout are estimates unless expressly stated as guaranteed.

UNITED STATES SHIPPING

We ship to eligible addresses throughout the United States.

Shipping rates and available delivery methods are calculated or displayed at checkout.

Once your order ships, tracking information will be provided when tracking is available for the selected shipping service.

CANADA SHIPPING

Beni Destiné currently ships to eligible addresses in Canada.

Canadian customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by Canadian authorities or shipping carriers unless Beni Destiné expressly states that those charges are included at checkout.

Customs processing may affect delivery times and is outside Beni Destiné's direct control.

Customers are responsible for reviewing any applicable import requirements before ordering.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an address error after placing an order, contact us as soon as possible at benidestineadornment@gmail.com.

We will make reasonable efforts to update the address if the order has not yet shipped, but address changes cannot be guaranteed once processing or shipment has begun.

Beni Destiné is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to Beni Destiné because of an incorrect address, failed delivery attempt, refusal, or other customer-related delivery issue, additional shipping charges may apply before the order can be shipped again.

TRACKING YOUR ORDER

When tracking is available, customers will receive tracking information after the order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Tracking information and delivery estimates are provided by the shipping carrier and may change while a package is in transit.

SHIPPING DELAYS

Once an order has been transferred to the shipping carrier, circumstances outside Beni Destiné's reasonable control may affect delivery.

These circumstances may include carrier delays, severe weather, holidays, customs processing, transportation disruptions, service interruptions, or other unforeseen events.

Beni Destiné cannot guarantee carrier delivery dates and is not responsible for reasonable delays caused solely by the shipping carrier or circumstances outside our control.

However, if your shipment experiences a significant issue, please contact us and we will make reasonable efforts to assist with determining the status of your package.

LOST PACKAGES

If tracking has stopped updating for an extended period or you believe your package has been lost in transit, contact us at benidestineadornment@gmail.com.

Depending on the circumstances, Beni Destiné may open or assist with a carrier investigation or claim.

Customers may be asked to cooperate with the carrier's investigation and provide information reasonably necessary to locate the shipment or process a claim.

Please do not assume a delayed package is lost solely because it has not arrived by an estimated delivery date.

PACKAGES MARKED DELIVERED

If tracking indicates that your package was delivered but you cannot locate it, please:

• Check around the delivery location, including porches, mailrooms, parcel lockers, reception areas, and other secure delivery locations.

• Check with household members, neighbors, building management, or front-desk staff who may have accepted the package.

• Allow a short period of time in case the carrier marked the package delivered before completing final delivery.

• Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact Beni Destiné at benidestineadornment@gmail.com so we can determine whether additional carrier assistance or an investigation is available.

A carrier's delivery confirmation may be considered when evaluating claims involving packages reported missing after delivery.

DAMAGED SHIPMENTS

Please inspect your order as soon as it arrives.

If your package or jewelry arrives damaged, contact us promptly at benidestineadornment@gmail.com.

Please include your order information and photographs of the item and shipping packaging when possible. Photographs may be necessary for us to evaluate the damage or submit a claim with the shipping carrier.

Please retain the damaged item and packaging until we let you know whether they are needed for a carrier claim.

EXPEDITED SHIPPING

Expedited shipping is available for eligible destinations and orders when displayed at checkout.

Expedited shipping refers to the shipping service selected for transportation after the order has been prepared.

Choosing expedited shipping does not guarantee same-day processing and does not reduce the production time required for custom or made-to-order jewelry unless Beni Destiné expressly agrees otherwise.

Carrier delays may still occur with expedited services.

CUSTOM & MADE-TO-ORDER PIECES

Custom and made-to-order jewelry may have longer preparation times than ready-to-ship pieces.

Any production estimate communicated for a custom order should be considered separately from shipping transit time.

For example, if a custom piece requires production time, selecting expedited shipping applies to transportation after the piece is completed and ready to ship.

RETURNS

Shipping-related return requests are subject to the Beni Destiné 14-Day Return Policy.

Eligible returns must be requested within 14 days after receiving the item.

Please review our Return Policy for complete eligibility requirements, instructions, exceptions, and refund information.

SHIPPING RESTRICTIONS

Beni Destiné currently ships to eligible destinations within the United States and Canada.

We reserve the right to decline or cancel an order if we cannot reasonably or legally ship to the address provided.

If Beni Destiné cancels an order because we are unable to ship to the destination, amounts paid for the canceled order will be refunded.

QUESTIONS ABOUT SHIPPING

For questions regarding your order or shipment, please contact:

Beni Destiné
Email: benidestineadornment@gmail.com
Website: www.benidestine.com

Please include your name and order information when contacting us about an existing shipment so we can assist you more efficiently.